When I started my journey into the community industry ten years ago, there was no hype on the importance of this discipline, and companies were not looking to invest time in hiring or training their people to become thriving community managers.
Similarly, there were no big communities to join to hang out or learn from other community professionals. I’m glad to see how different it is these days.
We now have many opportunities to share experiences and learn from our peers.
However, since there is so much to learn and ask others, sometimes we might get lost wondering exactly: How can we get the most out of this time together? What topics should we discuss? What experiences should I share? I know! I went through the same 🙂
Let me share the ultimate list of questions to ask other community professionals whenever you can meet them in person or online:
Here we go!
1. What inspired you to become a community manager or community professional?
2. What’s the most challenging aspect of community management?
3. What’s the most rewarding aspect of community management?
4. What’s your favourite community management tool?
5. What’s the most innovative community management campaign you’ve seen?
6. What’s the most important skill for a community manager or professional?
7. What’s the biggest mistake you’ve seen in community management?
8. What’s your favourite community management blog or podcast?
9. What’s the most effective community management strategy you’ve used?
10. What’s the most important thing you’ve learned about community management?
11. What’s the most important trend in community management right now?
12. What’s the most important thing to consider when building a community?
13. What’s the most important thing to consider when engaging with a community?
14. What’s the most important thing to consider when moderating a community?
15. What’s the most important thing to consider when measuring the success of a community?
16. What’s the most important metric to track in community management?
17. What’s the best way to measure the success of a community management campaign?
18. What’s the most important thing to consider when managing a crisis in a community?
19. What’s the most important thing to consider when building trust in a community?
20. What’s the most important thing to consider when building relationships with community members?
21. What’s the most important to consider when creating a safe space for community members?
22. What’s the most important thing to consider when fostering collaboration in a community?
23. What’s the most important to consider when encouraging user-generated content in a community?
24. What’s the most important thing to consider when creating a community code of conduct?
25. What’s the most important to consider when dealing with difficult community members?
26. What’s the most important thing to consider when building a community from scratch?
27. What’s the most important thing to consider when managing a large community?
28. What’s the most important thing to consider when managing a niche community?
29. What’s the most important thing to consider when managing a global community?
30. What’s the most important thing to consider when managing a local community?
31. What’s the most important thing to consider when managing a community for a specific industry?
32. What’s the most important thing to consider when managing a community for a specific interest group?
33. What’s the most important thing to consider when managing a community for a specific demographic?
34. What’s the most important thing to consider when creating engaging content for a community?
35. What’s the most important thing to consider when creating a content calendar for a community?
36. What’s the most important thing to consider when creating a social media strategy for a community?
37. What’s the most important thing to consider when creating a newsletter for a community?
38. What’s the most important thing to consider when hosting events for a community?
39.What’s the most important thing to consider when creating a rewards program for a community?
40. What’s the most important thing to consider when managing a referral program for a community?
41. What’s the most important thing to consider when creating a user onboarding process for a community?
42. What’s the most important thing to consider when managing user data for a community?
43. What’s the most important thing to consider when creating a survey for a community?
44. What’s the most important thing to consider when creating a user feedback loop for a community?
45. What’s the most successful initiative you have implemented for a community?
46. What’s your biggest challenge while managing a community, and how did you overcome it?
47. What’s your strategy for handling conflicts within a community?
48. What’s the most effective way to promote community growth and engagement?
49. How do you measure the engagement of a community?
50. What are some of the challenges in engaging members of a community?
51. How do you deal with toxic community members?
52. How do you ensure members feel heard and valued in a community?
53. How do you encourage community members to participate in user-generated content?
54. How do you create a community culture and brand?
55. How do you maintain a work-life balance as a community professional?
56. How do you manage expectations with stakeholders and executives about community building?
57. What’s your experience managing different types of communities, such as brand, cause-related or location-based?
58. What are some of the most effective tools for community management that you’ve used?
59. How do you keep up-to-date with the latest trends and best practices in community management?
60. What’s your experience managing communities on platforms such as Facebook, Twitter, LinkedIn, etc.?
61. How do you leverage user data to improve community engagement and growth?
62. What are the benefits and challenges of working remotely as a community professional?
63. How do you balance community members’ needs and interests with the organisation’s goals and objectives?
64. How do you encourage collaboration and knowledge sharing among community members?
65. How do you establish trust and credibility with community members?
66. How do you manage different communication styles and preferences within a community?
67. What’s your experience with managing communities during a crisis or emergency?
68. How do you build and maintain a community’s reputation and credibility?
69. How do you address community member feedback and suggestions?
70. What’s your strategy for dealing with negative feedback or reviews from community members?
71. How do you handle conflicts between members of a community?
72. What’s your experience with managing international or multicultural communities?
73. How do you use storytelling to create engagement within a community?
74. How do you use data to identify and address community pain points?
75.How do you create a sense of belonging within a community?
76. How do you manage burnout and stress as a community professional?
77. What’s the most important lesson you’ve learned from managing a community?
78. What are some challenges of managing a community with a limited budget?
79. What’s your experience managing a community during a product launch or major company announcement?
80. How do you use social media to increase engagement and reach within a community?
81. What’s the role of a community manager in building and managing brand reputation?
82. How do you balance the needs and interests of different stakeholder groups within a community?
83. What’s your experience with managing and promoting events for a community?
84. How do you ensure community members feel valued and appreciated?
85. What’s your experience with managing a community across multiple platforms or channels?
86. How do you handle confidential or sensitive information within a community?
87. How do you build trust and credibility with a community when new to the role?
88. How do you manage your time effectively as a community manager or professional?
89. What’s your experience managing communities for B2B and B2C audiences?
90. How do you manage diversity and inclusion within a community?
91. How do you ensure community members are satisfied with the services or products an organisation provides?
92. What’s your experience managing a community during a crisis that requires a quick response?
93. How do you deal with community members who must comply with the community’s rules and guidelines?
94. What are the most important skills to develop in a community manager or professional?
95. What’s your experience with measuring the ROI of community management?
96. What’s the role of a community manager in generating leads and conversions for an organisation?
97. How do you balance the needs and interests of community members with the needs and interests of the organisation?
98. What’s your experience with managing a community of volunteers or contributors?
99. How do you foster innovation and creativity within a community?
100. Are you subscribed to the Led by Community Newsletter?
