A knowledge base is a published collection of documentation that typically includes answers to frequently asked questions, how-to guides, and troubleshooting instructions. Its purpose is to make it easy for people to find solutions to their problems without having to ask for help.
A knowledge base can encompass many forms of content, including:
- Frequently asked questions
- Step-by-step process guides
- Introductory articles
- Video demonstrations
- Glossaries and definition lists