Glossary

Knowledgebase

A knowledge base is a published collection of documentation that typically includes answers to frequently asked questions, how-to guides, and troubleshooting instructions. Its purpose is to make it easy for people to find solutions to their problems without having to ask for help.

A knowledge base can encompass many forms of content, including:

  • Frequently asked questions
  • Step-by-step process guides
  • Introductory articles
  • Video demonstrations
  • Glossaries and definition lists

Source:

https://peerboard.com/online-community-terminology

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