A knowledge base is a published collection of documentation that typically includes answers to frequently asked questions, how-to guides, and troubleshooting instructions. Its purpose is to make it easy for people to find solutions to their problems without having to ask for help.

A knowledge base can encompass many forms of content, including:

• Frequently asked questions
• Step-by-step process guides
• Introductory articles
• Video demonstrations
• Glossaries and definition lists