Glossary

Member Onboarding

A member onboarding process helps community owners to fully leverage the time that a new member has spent in joining your community. The general goal is to deliver an engaging experience from the very beginning to make them come back to participate on a regular basis.

Here are some of the key benefits of onboarding new members:

  • Helps in setting the right expectations for both the new member and the community owner.
  • Keeps the member aware of the community culture and guidelines.
  • Provides new members with the tools and information necessary to get the best out of the community.
  • Helps the members discover peers with a shared passion so that they can form networks and add value to each other
  • Allows the community manager to make the new member realize the value of the community so they return to the community

Some examples of mechanisms for member onboarding, include: welcome videos, guided tours, email sequence, introduction thread, and new member groups.

Source:

https://peerboard.com/online-community-terminology

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