Glossary

Omnichannel support

Omnichannel support is when businesses provide a seamless experience across multiple channels. Your team can offer the same high-quality support whether customers call, email, message, or join your community,

The benefit for customers is that they aren’t restricted to receiving help on specific channels. Meanwhile, your agents get an in-depth view of a customer’s support interactions, which helps them provide faster, more relevant support.

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