Glossary

Support community

A support community is a brand community designed with the specific goal of providing users with customer support.

Customers can access help in three main ways:
– They can connect with your customer support team, who will answer their question.
– They can connect with other community members who will answer their questions.
– They can search through existing posts to get an answer.

The latter point makes communities incredibly powerful tools by helping you build up a library of support answers. This can reduce the number of tickets your team has to deal with.

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