Glossary Category K

Knowledge Base

A knowledge base is a software tool that stores and organizes all your company’s documentation. These are powerful self-service resources that customers can use to find out how to use your product—helping you save on support costs. You can make…

Knowledgebase

A knowledge base is a published collection of documentation that typically includes answers to frequently asked questions, how-to guides, and troubleshooting instructions. Its purpose is to make it easy for people to find solutions to their problems without having to…

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