Glossary Category M

Membership churn

Membership churn is the percentage of members that leave a community in a given time frame. A high membership churn rate will slow down community growth—you’ll have to bring in more people to compensate for those who leave. It may…

Member roles

Member roles are the privileges given to people in your community. The most common roles are:– Admin: the people who run the community.– Moderators: the people who check content meets the community guidelines.– Regular members: the people who interact in…

Moderator

The moderators (short singular form: “mod”) are users (or employees) of the forum who are granted access to the posts and threads of all members for the purpose of moderating discussion (similar to arbitration) and also keeping the forum clean…

Moderation System

On Internet websites that invite users to post comments, a moderation system is the method the webmaster chooses to sort contributions that are irrelevant, obscene, illegal, or insulting with regards to useful or informative contributions. Various types of Internet sites permit user…

Minimum Viable Community (MVC)

An MVC is a version of your online community that you build at the start to test how things are going. This kind of community is built using the least amount of resources possible and its purpose is to help…

Micro-community

A micro-community is an online community made up of less than 30 members. Oftentimes, they’re part of an online course, an online coaching group, or a larger virtual community. What a micro-community lacks in numbers, it makes up for in…

Membership Retention

Membership retention is the measure of how many of your members keep their membership active. It is a critical component of the membership model, because it describes how you keep your members from canceling their subscriptions, and how you ensure…

Membership Model

A membership model is where a website, community, brand, creator, or organization offers access to a set of valuable resources, typically for a fee. The value of a membership is in the exclusivity of the content, education, services, discounts, and/or…

Membership Churn

Membership churn is how many members leave a membership-based website, community, business, or organization, usually measured by subscription cancellations or lapses. It is the opposite of membership retention, which is the measure of how many members keep their memberships active.…

Member Onboarding

A member onboarding process helps community owners to fully leverage the time that a new member has spent in joining your community. The general goal is to deliver an engaging experience from the very beginning to make them come back…

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