Glossary Category O

Online community manager

An online community manager is a person in charge of maintaining and growing an online community. They are an essential part of any thriving community.

Online community

An online community is a group of people that gather online around a specific topic. The groups are typically based on a particular interest or profession. Online communities form all over the internet but may benefit from a dedicated home…

One percent rule

The 1% rule of online communities states that only 1% of website users actually generate content while the other 99% simply consume it. A variant of this is the 90-9-1 rule, which states that 90% of a community consists of…

Omnichannel support

Omnichannel support is when businesses provide a seamless experience across multiple channels. Your team can offer the same high-quality support whether customers call, email, message, or join your community, The benefit for customers is that they aren’t restricted to receiving…

One Percent Rule

The 1% rule is a rule of thumb pertaining to participation in an internet community, stating that only 1% of the users of a website add content, while the other 99% of the participants only lurk.


The process of bringing a new member up to speed in the community space. Community members, new community management employees and high-level executives all require on-boarding to help them maximize community value and functionality. Often happens in conjunction with New…