Glossary Category S

Support community

A support community is a brand community designed with the specific goal of providing users with customer support. Customers can access help in three main ways:– They can connect with your customer support team, who will answer their question.– They…

Sticky thread

A sticky thread is a post that you pin to the top of your online community. It’s an excellent way to highlight important information and ensure that the content doesn’t get lost in your community’s activity feed. Sticky threads often…

Single Sign-On

Single Sign-On (SSO) is a system that lets people use the same login details for multiple platforms. An example you are probably familiar with is Google, which enables you to use the same details for all its services, including YouTube,…

Social login

Social login is a mechanism that allows customers to use the account credentials of a social media site to log in to a third-party service. It makes registering for your product or community easy, thus removing a barrier to acquisition.…

Self-service support

Self-service support is when customers use your resources to find solutions to their problems independently instead of contacting your team. Good self-service resources let customers quickly find answers to their questions at any time. Nowadays, customers expect the companies they…

Super User

The super users will be responsible for the most engagement within your community. They will create the most posts, get the most likes, receive the most comments. Similarly, they will be ones giving the most likes, commenting on the most…

Sticky

Threads that are important but rarely receive posts are stickyed (or, in some software, “pinned”). A sticky thread will always appear in front of normal threads, often in its

Signature

A message that is shown below each individual member containing personalized quotes, words of wisdom, links, etc.

Shopify Forum

A Shopify forum is an online community, and, as with any online community, there is a central common interest that ties the community together. For a Shopify forum, that common interest is your Shopify store and its products and services.…

Secret Online Community

This is a type of community where you can invite people to complete a sign up process and then join the community. These communities are ‘exclusive’ and are purposefully hard to access because it’s made for a specific audience. Also,…

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