How to use a community as a support channel for your customers? (And not die in the attempt!)

I know! Sounds like a huge investment of resources run a community as a support channel for your products or services but my idea with this article is to show you the pro's and con's to run a community and then, you can decide what works best for you

I. THE BENEFITS (The good!)

All benefits are going to be listed here soon…

II. THE CHALLENGES (Uff!)

All challenges are going to be listed here soon…

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